Frequently Asked Questions

About Benzagel®

Benzagel® is a registered trademark of Columbia Laboratories Canada. Our products are manufactured in Canada, with our sales office located in Mississauga, Ontario.

In 2021, Benzagel® was awarded the #1 Pharmacist Recommended designation for the 10th consecutive year. In 2021, we were also granted the official Recommended Seal of Approval designation for our Acne Gel 5% from the Acne and Rosacea Society of Canada. The Acne and Rosacea Society of Canada is a national, non-profit organization led by Canadian dermatologists to provide independent reputable information to Canadians while raising awareness and offering hope to those who suffer from acne.

Benzagel® is always developing new and innovative formulations in support of our existing line of acne care products. Keep checking back with us on our website for the latest news and updates.

Application & General Information

There are several steps included in a proper acne care routine: Cleanse – Treat – Moisturize.

Each of these steps is as unique as you. To ensure you put your best face forward, we recommend integrating multiple Benzagel® products into your routine. We also suggest using our Benzagel® 6-Step ACNE CARE CUSTOMER Routine.

Step 1: Remove Oil and Dirt with Benzagel® Cleansa-Wipes

Step 2: Cleanse Your Skin with Benzagel® Acne Wash

Step 3: Apply Benzagel® Acne Gel 5% to Problem Areas

Step 4: Use Benzagel® Spot On for Spot Treatments On-The-Go

Step 5: Moisturize your Skin after treatment with Benzagel® After Care Moisturizing Lotion

Step 6: Put Your Best Face Forward!

For a detailed, step-by-step guideline on how to use our products, please visit our blog.

The length of our product expiration dates varies throughout our line of products. The Acne Wash, Spot-On Gel and Acne Gel 5% all have expiry dates indicated on the product packaging.

  • Benzagel® Acne Gel 5% has the longest expiration period: 36 months.
  • The Acne Wash and Spot-On Gel have 24 months expiration.
  • Cleansa-Wipes and the After Care Moisturizing Lotion are cosmetic products and need to be used within “60 days after opening”.

We recommend speaking with your healthcare provider to determine whether the use of medicated or cosmetic products are recommended during your pregnancy.

Benzagel® products are suitable for all skin types. People with dry skin should be aware that the active ingredient (benzoyl peroxide) in all our medicated products may cause further dryness of the skin. The use of a moisturizer after treatment is highly recommended.

Benzagel® products are made with you, the customer in mind and we understand the frustrations and stress that acne can create in your life.

Benzagel® is different because it contains benzoyl peroxide, the most effective OTC acne-fighting ingredient in a highly effective formula that ensures skin penetration.

Our unique point of difference and product efficacy are further reinforced by the relationship with the Acne and Rosacea Society of Canada, combined with our 10th consecutive year as the #1 Pharmacist Recommended Brand in acne treatments category.

For more information, please visit www.AcneAction.ca, the acne information resource of the Acne and Rosacea Society of Canada.

Benzagel® is there for you and is recognized by the industry as a leading acne treatment.

Benzagel® falls under Canadian drug regulations, therefore it must follow the strict stability testing requirements of Health Canada. All products are tested at various time points throughout their shelf life to ensure that potency is preserved, and no contaminants develop in the formulas. If an anomaly develops with any of the active ingredients or preservatives, the product must be recalled from the market.

If you have any further questions or concerns, you can contact us here.

For more information on our line of acne products, please visit our Products page.

Product Availability

For our full list of in-store and online retailers where you can purchase Benzagel® products, please visit our Where to Buy page.

Sometimes, our retailers may run out of stock of certain products. We advise you to speak with your retailer and ask when they will have our products back in stock.

In accordance with Health Canada recommendations for Drug products, we always recommend keeping the outer package for complete directions of use, warnings, and a complete list of active and inactive ingredients.

Please refer to the products section of our website for a full list of ingredients and warnings specific to each product, and to check whether you may have an allergy to any of the ingredients listed there.

If you are concerned about possible reactions, we may also recommend speaking with your / a doctor, pharmacist or dermatologist.

Ingredients & Adverse Reactions

Benzagel® is a serious acne medication, and most SKUs are classified as drugs in Canada.

Please refer to the products section of our website for a full list of ingredients and warnings specific to each product. Please check our allergy alert section to check whether you may be allergic to any of the ingredients listed there.

Similar to other drug products, adverse or allergic reactions may occur, some of which may become serious if untreated. Please keep the original product package, or check our website regularly for ingredients, warnings, or allergy / adverse reactions alert.

Benzagel® products only contain pharmaceutical or cosmetic grade ingredients. They do not contain gluten, soy, or ingredients from an animal source.

Benzagel® products are topical skin care products. Their ingredients are only absorbed within a few layers of lipidic cells under the skin and are never absorbed in the bloodstream.

Benzagel® Acne Wash, Benzagel® Acne Gel 5% and Benzagel® Spot-On do contain pharmaceutical grade alcohol.

Benzagel® products only contain pharmaceutical or cosmetic grade ingredients. They do not contain gluten, soy, or ingredients from any animal sources, dairy, or eggs.

All Benzagel® products are cruelty-free and are never tested on animals.

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